Home page

INTRO FEATURES DESIGN PROCESS CHALLENGES

App Design

App design concept to help victims to break free from domestic violence by providing a platform for resources and support.

"Victims of domestic violence face significant barriers in escaping abusive relationships, often due to emotional and financial dependence. They need safer, more accessible ways to seek resources and support without fear of retaliation from their abusers."

Painpoints

1. How to save victims from abusers?
‍
2. How to educate victims?
‍
3. How to help victims to become self-reliance?

Solutions

1. Provide victims with educational resources.
‍
2. Build options for emergency outreach.
‍
3. Create a platform to connect related organizations with victims.

INTRO FEATURES DESIGN PROCESS CHALLENGES

Emergency Contact

To call a group of people at ones with auto recording + arrival time / distance estimates.

Communication Platform

One stop shop to reach multiple supports and organizations. It provides the conveniency and piece of mind. Victims are able to leave one single message that will be visible to all related organizations. This creates a huge support group and faster response time.

Lists of Evaluations

Victims can better understand both their + their abusers' conditions

INTRO FEATURES DESIGN PROCESS CHALLENGES

RESEARCH
INSIGHT INFO ARCHITECTURE
USER FLOW UI DESIGN
PROTOTYPING USER TESTING
ITERATION FINAL OUTCOME
IMPACT

Research + Insight

To better access victims, I have conducted interviews (victims + professionals), surveys and online researches.

1. Dr. Cecilia Han, Licensed Clinical Psychologist
‍
2. NCDVTMH, National Center on Domestic Violence
‍
3. Ten private interviews with victims.
‍
4. Collected 55 surveys from victims.

Above charts are from surveys.
We can see that most victims suffer long term abuses and 66% don't seek for help.

Information Architecture + User Flow

RESEARCH
INSIGHT INFO ARCHITECTURE
USER FLOW UI DESIGN
PROTOTYPING USER TESTING
ITERATION FINAL OUTCOME
IMPACT

Task One

User needs to use emergency call function, but only call Jason and Jeff.

Task Two

User needs to post a her condition on to message board for all organizations to see and for related organizations to reach back.

Task Three

User needs to complete an evaluation test for her and her abuser.

UI Design + Prototyping

RESEARCH
INSIGHT INFO ARCHITECTURE
USER FLOW UI DESIGN
PROTOTYPING USER TESTING
ITERATION FINAL OUTCOME
IMPACT

I focus on the most essential features including: emergency calls, message boards to related associations and organizations, and evaluations tests.

Low Fidelity

High Fidelity

User Testing + Iteration

RESEARCH
INSIGHT INFO ARCHITECTURE
USER FLOW UI DESIGN
PROTOTYPING USER TESTING
ITERATION FINAL OUTCOME
IMPACT

I contacted A/B testings and Usability testing.

"I'm confused as to use navigation bar or search bar."
"I would like category choices first, it feel more like a chatting platform."

"My eyes are not sur where to look."
"Doesn't red usuall mean call ended?"

"The choices feel too clusered."
"Shouldn't recording be on automatically?"
"Durning emergency I would not need to edict my contacts."
"The tapping space is too small."

INTRO FEATURES DESIGN PROCESS CHALLENGES

1. During Covid times it was hard to have any interactions.

Instead of finding participants in real world, I had to use social medias.

2. Support groups + organizations keep members' contact info protected.

Joined groups myself to be able to communicate with other members.

3. It was extremely hard to victims to open up.

Took lots of time and patients for some to open up.